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 Samyang Retro Pocha Edition
Exchange/Return Information

The return rules under the [Act on Consumer Protection in Electronic Commerce, Etc.] take precedence over the return conditions specified by the seller.

Courier company: CJ Korea Express → Hanjin Courier change (applied from April 2021)
Return shipping: 3,000 won one way (If the first delivery is free, 6,000 won is charged) / Exchange shipping: 6,000 won
Send to: 13017, Hanam, Seohanam, Gyeonggi-do 45-35, Ro 487beon-gil (Chungung-dong) Seongyun Logis

- In the case of frozen or refrigerated foods, due to the nature of the product, returns due to a simple change of mind are not possible, so please refer to it when ordering.
- For low-priced products and some special products, the customer must bear the shipping cost in case of exchange or return due to a change of mind. (Excluding product defects and delivery errors/refer to the contents below)
- In the case of some special price products, exchange/return may not be possible due to a simple change of mind, except in the case of product defects or incorrect delivery after acceptance. Please refer to it.

Request period according to the reason for return/exchange

When returning a product, you must send the product after discussing the reason for return, shipping cost, and return address through the customer center of the MT Shop.

1. Customer simple change of mind: within 7 days after receiving the product (customer bears the return shipping cost)
2. Product defect: within 3 months after receiving the product

Reasons for non-return/exchange

Returns/exchanges are not possible in the following cases.

1. If the request returned last period
2. If the goods are damaged or lost by fault of the customer (except undermined the packaging, etc. In order to confirm details of products)
3. have been damaged but unopened packaging Packaging Products If the value of the product is significantly lost
4. If the value of the product has significantly decreased due to the use or partial consumption of the customer
5. If the value of the product has significantly decreased to the extent that resale is difficult due to the lapse of time
6. If the product goes into production after confirming the customer's order Made-to-order products (if the seller's irreparable damage is expected, and for that reason, it is impossible to exercise the right to withdraw subscription)